Shipping Policy

Last updated: 4 September 2026

We're based in Leeds, UK, and deliver to customers across the United Kingdom, the European Union and a range of international destinations. Here's everything you need to know about how your Lauranei order reaches you.

Order processing

Please allow 1 to 3 working days (Monday to Friday, excluding UK bank holidays) for your order to be processed before it's dispatched. Orders are prepared and dispatched by our fulfilment partners, and orders placed over the weekend are processed from the next working day. During sales, new launches and busy periods such as Black Friday and Christmas, processing may take a little longer, and we'll let you know if there is a significant delay. You'll receive a confirmation email when your order is placed and a dispatch email once it's on its way.

Delivery options and costs

United Kingdom

Standard Delivery — £4.99, or FREE on orders of £50 or more. Estimated 3 to 5 working days after dispatch.
Express Delivery — £6.99. Estimated 1 to 2 working days after dispatch.

European Union

Standard International — £14.99. Estimated 10 to 15 working days after dispatch.

We deliver to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Rest of world

Standard International — £23.99. Estimated 12 to 20 working days after dispatch.

We deliver to Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, the United Arab Emirates and the United States.

Delivery estimates are based on typical carrier performance and are counted from the date of dispatch, not the date you place your order. They are not guaranteed, and delivery may take longer during peak periods, adverse weather or customs processing. All delivery charges are shown in GBP at checkout before you complete your purchase. If your country isn't listed, we're not currently able to ship there, but do get in touch and we'll let you know if that changes.

Customs, duties and taxes (orders outside the UK)

Orders shipped outside the United Kingdom may be subject to import duties, taxes (such as VAT) and carrier handling fees set by the destination country. These charges are not included in your order total or delivery charge and are the responsibility of the recipient. The carrier will usually contact you to arrange payment before delivery. We recommend checking with your local customs authority before ordering so there are no surprises. If a parcel is refused or returned to us because customs charges were not paid, we may deduct the return shipping costs and any fees we incur from your refund.

Tracking your order

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number and a link to follow your parcel. Please allow 24 to 48 hours for tracking to update after dispatch.

Delivery address

Please check your delivery address carefully before completing your order, as we're unable to change it once the order has been dispatched. If you spot a mistake, email support@martzey.com straight away and we'll do our best to update it before dispatch. We can't be held responsible for orders that are delayed, lost or returned as a result of an incorrect or incomplete address provided at checkout, and any re-delivery costs will be passed on to you.

Missed deliveries

If nobody is available to receive your parcel, the carrier will usually leave a card, attempt redelivery or take it to a local collection point. Parcels that aren't collected and are returned to us will be refunded (excluding the original delivery charge) once received, or we can re-send them for an additional delivery fee.

Late, lost or damaged parcels

If your tracking hasn't updated for several days or your order hasn't arrived within the estimated timeframe, please get in touch at support@martzey.com with your order number. We'll investigate with the carrier and, where a parcel is confirmed lost, we'll send a replacement or issue a full refund. Please let us know as soon as possible once the estimated delivery window has passed, so we can raise a claim with the carrier in time. If your order arrives damaged, please contact us within 48 hours with photos of the packaging and the item(s) so we can put it right.