Terms of service

Last updated: 4 September 2026

1. About these terms

Welcome to Body Tea. These Terms of Service (the "Terms") apply to your use of our website and to every order you place with us. Body Tea ("we", "us", "our") is based at 739 Scotthall Road, Leeds, LS17 5PG, United Kingdom, and can be contacted at support@martzey.com.

By browsing our website or placing an order, you agree to these Terms together with our Privacy Policy, Shipping Policy and Returns and Refunds Policy, which form part of them. Please read them carefully. If you don't agree with these Terms, please don't use our website.

If you are buying as a consumer (rather than for business purposes), nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or any other applicable law.

2. Who can order

You must be at least 18 years old to place an order. By ordering, you confirm that you are 18 or over, that the payment and personal details you provide are accurate, and that you are authorised to use them. If you're under 18, you may only use our website with the involvement of a parent or guardian.

3. Placing an order

When you place an order, you'll receive an email acknowledging that we've received it. This is not an acceptance of your order. A legally binding contract between you and us is formed only when we send you an email confirming that your order has been dispatched. We may refuse or cancel an order at any time before dispatch, including where an item is out of stock, where we identify a pricing or product description error, where we suspect fraudulent or unauthorised activity, or where we're unable to deliver to your address. If we cancel an order you've already paid for, we'll refund you in full.

Please check your order carefully before confirming it. If you need to change or cancel an order, email us as soon as possible. We'll do our best to help, but we can't guarantee changes once an order has been processed.

4. Prices and payment

All prices are shown in pounds sterling (GBP) and include UK VAT where applicable. Delivery charges are shown separately at checkout before you complete your order. Prices may change at any time, but changes won't affect orders we've already dispatched.

We take care to ensure prices are accurate, but errors can happen. If we discover a pricing error on an item you've ordered, we'll contact you to ask whether you'd like to proceed at the correct price or cancel. If we can't reach you, we'll treat the order as cancelled and refund any payment made. We're not obliged to supply goods at an incorrect price where the error was obvious and could reasonably have been recognised as a mistake.

Payment is taken at the time you place your order, using the payment methods shown at checkout. Payments are processed securely through Shopify and our payment providers, and we don't store your full card details.

5. Delivery

Delivery options, charges and estimated timeframes are set out in our Shipping Policy. Delivery estimates aren't guaranteed. Ownership of, and risk in, the goods passes to you when they're delivered to the address you provided. For orders outside the UK, you're responsible for any import duties, taxes or customs charges.

6. Returns, refunds and cancellation

Our Returns and Refunds Policy explains how to return items, what can and can't be returned, and how refunds are processed. If you're a UK consumer, you also have a legal right to cancel your order within 14 days of receiving it, subject to certain exceptions (for example, sealed underwear and intimate garments that have been unsealed after delivery). Full details are in our Returns and Refunds Policy.

7. Our products

We make every effort to display our products accurately, but colours may vary slightly depending on your screen, and minor variations in fabric, finish or measurements can occur. Sizing information is provided as a guide; if you're unsure about sizing, please get in touch before ordering. Please follow the care instructions on each garment's label, as damage caused by incorrect washing or care isn't covered by our returns policy or your statutory rights.

8. Using shapewear and compression garments safely

Our shapewear, waist-shaping and compression garments are designed for everyday comfort and confidence. They are not medical devices and are not intended to diagnose, treat or provide any health, medical or weight-loss benefit. Please choose your correct size, avoid wearing compression garments for prolonged periods or while sleeping, and stop wearing a garment immediately if you experience pain, numbness, shortness of breath or discomfort. If you're pregnant, recovering from surgery or childbirth, or have a medical condition, consult a healthcare professional before wearing shapewear.

9. Discount codes and promotions

Discount codes must be entered at checkout and can't be applied after an order has been placed. Unless stated otherwise, only one code can be used per order, codes can't be exchanged for cash, and they may be subject to expiry dates, minimum spend requirements or product exclusions. We may withdraw or amend promotions at any time. We reserve the right to refuse or cancel orders where we believe a code has been used fraudulently or in breach of its terms.

10. Your account

If you create an account with us, you're responsible for keeping your login details confidential and for all activity under your account. Please let us know immediately if you believe your account has been compromised. We may suspend or close accounts that breach these Terms.

11. Intellectual property

All content on our website, including the Body Tea name and logo, product designs, photography, text, graphics and layout, is owned by or licensed to us and is protected by copyright, trade mark and other intellectual property laws. You may view and print pages for your personal, non-commercial use, but you may not copy, reproduce, distribute or otherwise use our content for any commercial purpose without our written permission.

12. Reviews and user content

We love hearing from you. If you submit a review, photo, comment or other content to our website, or tag us in content on social media, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display that content in connection with our business, including on our website and social media channels. You confirm that your content is your own, is accurate, and doesn't infringe anyone else's rights or contain anything unlawful, offensive or defamatory. We may remove any content at our discretion.

13. Acceptable use

You agree not to use our website for any unlawful purpose; to attempt to gain unauthorised access to our systems; to introduce viruses or other harmful code; to scrape, copy or harvest data or content; to place fraudulent orders; or to interfere with the website's operation or other customers' use of it. We may block access to anyone who breaches these rules.

14. Our responsibility to you

If we fail to comply with these Terms, we're responsible for loss or damage you suffer that is a foreseeable result of our breach or of our failure to use reasonable care and skill. We're not responsible for loss that wasn't foreseeable, for loss caused by events outside our control, or for any business losses, as we supply products for domestic and private use only.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your statutory rights in relation to the goods (including that they are as described, of satisfactory quality and fit for purpose), or for anything else that can't lawfully be excluded or limited.

Our website is provided on an "as is" basis. We do our best to keep it accurate and available, but we don't guarantee that it will always be error-free, uninterrupted or free from viruses, and we may suspend or withdraw it for maintenance or other reasons.

15. Events outside our control

We're not liable for any delay or failure to perform our obligations caused by events outside our reasonable control, such as postal or carrier disruption, strikes, severe weather, pandemics, or failures of public or private networks. We'll let you know if such an event affects your order and will take reasonable steps to minimise the delay. If the delay is substantial, you may cancel the affected order and receive a refund.

16. Third-party links

Our website may contain links to third-party websites or social media platforms. We're not responsible for the content, privacy practices or availability of these sites, and linking to them doesn't imply our endorsement.

17. Changes to these terms

We may update these Terms from time to time. The version in force when you place your order is the one that applies to that order. The "Last updated" date at the top of this page shows when the Terms were last changed.

18. Complaints

If you're unhappy with any aspect of our service, please email support@martzey.com and we'll do everything we can to resolve the issue promptly and fairly.

19. Governing law

These Terms are governed by the laws of England and Wales. If you're a consumer, you can bring legal proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. If you're a consumer resident in the EU, you'll also benefit from any mandatory protections under the law of the country in which you live.

20. General

If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms will continue to apply. Our failure to enforce any right under these Terms doesn't mean we've waived it. These Terms are between you and us, and no other person has any rights to enforce them.