You can see the status of every order you've placed, and its tracking link, in your Lauranei account.
Signing in — there's no password
We don't use passwords. Click the account icon at the top of any page, enter your email address, and we'll email you a six-digit code. Enter the code and you're in.
There's no separate sign-up. If you've never had an account with us, entering your email creates one automatically. Use the same email address you used at checkout and your past orders will already be there.
Sign in or create your account
Where's my order?
Once you're signed in, you'll see every order, its status, and a tracking link for anything that has been dispatched.
- Processing — we're preparing your order. Allow 1 to 3 working days.
- Dispatched — it's with the carrier. You'll also get a dispatch email with the tracking number.
- Delivered — the carrier has marked it as delivered.
Please allow 24 to 48 hours after dispatch for tracking to start updating. It's normal for it to show nothing at first.
Delivery times
Counted from dispatch, not from when you ordered:
- United Kingdom — 3 to 5 working days (Express 1 to 2)
- European Union — 10 to 15 working days
- Rest of world — 12 to 20 working days
Ordered without an account?
That's fine — you don't need one to check out. Your dispatch email contains your tracking link. And if you sign in later with the same email address you used at checkout, that order will appear in your account automatically.
Still can't find it?
If tracking hasn't updated for several days, or your order hasn't arrived within the estimated window, email us at support@martzey.com with your order number and we'll chase the carrier. See our Shipping Policy for full details.